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Healing Big Betrayals and Everyday Hurts. The renowned psychologist and bestselling author of 'The Dance of Anger', Harriet Lerner sheds new light on the two most important words in the English language: 'I'm sorry' - and offers a unique perspective on the challenge of healing broken relationships and restoring trust. Lerner has been studying apologies for more than two decades. In this book, she offers compelling stories and solid theory to demonstrate the transformative power of making amends, and what is required for healing when the damage we've inflicted (or received) is far from simple.