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Ten Principles Behind Great Customer Experiences, The

Name: Ten Principles Behind Great Customer Experiences, The
Brand: PEARSON Education Limited
SKU: 01200902
Price: 30.5 EUR
Availability: InStock

Watkinson Matthew

Lingua

Inglese

Libro In brossura

Codice Libristo: 01200902

Casa editrice PEARSON Education Limited, dicembre 2012

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Categor... Descrizione completa

Codice Libristo: 01200902

72 b

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30.50 €

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Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.